Frequently Asked Questions
Delaney prides itself on superior customer service. If you ever have a question or concern, we are here to help!
You may contact us via phone, fax, or email. We will respond to you within business day, if not sooner.
Customer Service Phone: 800-788-5557 x221
M-F 8:00am – 4:00pm PST
Customer Service email: firstname.lastname@example.org or complete the response form below.
General Fax: 800-660-2199
All mail for Delaney Educational Enterprises should be sent to the address listed on our contact page. Purchase orders should be marked to the attention of the order department.
Our main office and warehouse address:
1455 W. Morena Blvd.
San Diego, CA 92110
Email us at email@example.com or call our toll-free number 800-788-5557
Certainly. To automatically receive free printed catalogs, fill out our catalog request form.
We strive for excellence in customer service. All orders are 100% satisfaction guaranteed. Please contact our customer service department to discuss any concerns or returns. Be sure to have your P.O. number, reference number, or invoice number on hand.
Customer Service: 800-788-5557 x221 or firstname.lastname@example.org.
All returns must be pre-approved.
Educational Institutions and Public Libraries:
We accept purchase orders and credit card/Pcard. Please indicate your method of payment on your order. If paying by purchase order, please list PO number on your order and FAX the actual purchase order to our office at 800-660-2199. A paper PO must accompany all orders.
We accept Visa or MasterCard at the time of order.
International mail to APO addresses only at this time. We are happy to ship orders to schools on US Military Bases.
Use our Forgotten Password form to generate a new password for your account.
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has ten characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
An ISBN can usually be located on the back cover of a book above the bar code. It looks like this (circled in red):
An ISBN can similarly be found on the copyright page (one of the first pages in a book containing library cataloging information):
NB: A book’s ISBN can also be determined by visiting the respective product page on this website.
We offer a wide range of library processing services….all completed to your exact specifications!
Please visit our downloads page for a complete list of library processing services. Important: Processed books are not returnable if processed according to your instructions.
All of our products are sold at the lowest published price. In many cases, this reflects a 25-30% discount off list price: Your price will always be the S/L Price (school/library). This discount will be reflected on your wish lists and orders prior to submitting them via your shopping cart.
We currently have Public Library Contract pricing in effect in the states of Louisiana and New York. Additionally, we have public school contract pricing in Santa Rosa County, Florida. Please contact our office, or your local Rep for your “coupons codes” to use at check-out.
Please check with your local sales Rep, or our main office to see what other discounts may be applicable to your order.